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Responsible Gaming
Gamble for entertainment
Gambling can be enjoyable when it remains one activity among many and is kept within clear personal boundaries. The outcome of casino games is based on chance, and no strategy, system or pattern can guarantee a win. Previous results do not change the probability of future results. A loss should not be viewed as an opportunity to continue gambling until the money is recovered.
Before you begin, decide how much money and time you are prepared to spend. Regard this amount as an entertainment cost, similar to spending on a meal, film or other leisure activity. Once your chosen limit has been reached, stop gambling. Never use money set aside for rent, bills, food, education, medical care or other essential needs.
- Only gamble when you are calm, alert and able to make informed decisions.
- Set a budget before playing and do not exceed it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from essential spending and household finances.
- Avoid gambling when affected by alcohol, medication or other substances.
- Do not borrow money, use credit intended for essentials or sell possessions to gamble.
- Do not chase losses or increase your stakes to try to recover money.
- Remember that wins are not guaranteed and losses are part of gambling.
- Balance gambling with work, study, family, friends, exercise and other interests.
It can also help to keep a simple record of your deposits, withdrawals, time spent playing and overall results. Reviewing this information can provide a clearer picture of your gambling activity than relying on memory alone.
Recognising when gambling may be a problem
Problem gambling can affect people in different ways. It may develop gradually, and someone may not notice the impact until it begins to affect their finances, relationships, health, work or study. There is no need to wait for a crisis before asking for help. Speaking with a trusted person or an independent support service early can make it easier to regain control.
Consider taking a break and seeking support if you notice any of the following signs:
- Thinking about gambling frequently or feeling unable to stop.
- Spending more time or money gambling than you intended.
- Increasing your stakes because smaller amounts no longer feel exciting.
- Trying to win back losses by continuing to play or placing larger bets.
- Hiding gambling activity, losses or transactions from family and friends.
- Borrowing money, missing bills or experiencing financial stress because of gambling.
- Feeling restless, irritable, anxious or low when you cannot gamble.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Neglecting work, study, health, relationships or everyday responsibilities.
- Returning to gambling after deciding to stop or take a break.
These signs are not a diagnosis, but they may indicate that gambling is no longer remaining within healthy limits. You can take action by stopping play, using available account controls, talking openly with someone you trust and contacting an independent gambling support service.
Tools to help you stay in control
Golden Star Casino may provide account and play-management features designed to help customers control their gambling. Depending on the service and your account settings, these may include deposit limits, wagering or spending limits, time reminders, cooling-off periods, account breaks and self-exclusion. Availability and operation can vary, so review the relevant account information and applicable terms before using a feature.
Setting limits
A limit is most effective when it is set before gambling begins. Choose an amount and period that fit your personal budget rather than selecting a limit based on a previous win or loss. If you reach a limit, do not attempt to bypass it by opening another account or using another person’s account. If your circumstances change, review your limits carefully instead of automatically increasing them.
Taking a break
A cooling-off period or temporary account break can create space to reassess your gambling. Use a break if you feel distracted, frustrated or tempted to chase losses. During a break, avoid looking for alternative gambling accounts or platforms. Spend the time on other activities and consider discussing your concerns with someone you trust.
Self-exclusion
Self-exclusion is a stronger step for people who want to stop gambling for a defined period or longer. If you request self-exclusion, follow the instructions provided and do not try to circumvent the arrangement. Self-exclusion may apply only to the relevant service or operator, so you may also need to consider wider exclusion options and independent support available in your state or territory.
Account controls are useful tools, but they are not a replacement for professional advice. If you are finding it difficult to control gambling, seek independent assistance as soon as possible.
Support for you, your family and others
Support is available to anyone affected by gambling, including partners, relatives, friends and other people who are concerned about someone’s gambling. In Australia, you can contact Gambling Help Online or a gambling support service in your state or territory for confidential information, counselling and practical guidance. Independent financial counselling may also help with budgeting, debts and communication about money.
If you speak with a support service, you can explain what has been happening, how gambling is affecting you and what you would like to change. You do not need to have all the answers before seeking help. A qualified counsellor can help you consider steps such as managing access to money, making a budget, arranging a break from gambling and involving a trusted support person.
If gambling has contributed to severe distress or you feel at immediate risk of harming yourself or someone else, seek urgent help through the appropriate emergency service in your location. You can also contact a crisis support organisation such as Lifeline. In an emergency, do not remain alone and move away from gambling accounts, devices and payment methods while you seek assistance.
- Stop gambling and close the game or account session.
- Move away from the device and avoid making further deposits or bets.
- Tell a trusted family member, friend or support person what is happening.
- Review your finances and protect money needed for essential expenses.
- Use an available limit, cooling-off period or self-exclusion option.
- Contact an independent gambling support service for advice suited to your circumstances.
- Seek urgent assistance if you are in immediate danger or experiencing a mental health crisis.
Our approach to safer gambling
Golden Star Casino provides responsible gaming information to help customers make informed choices. We encourage customers to use available controls, keep their account information secure and update their personal details when required. We may take steps consistent with applicable requirements and our terms when account activity raises responsible gambling concerns.
We cannot determine what is affordable or appropriate for every customer. Each person is responsible for deciding whether to gamble and for monitoring their own activity. Gambling is not suitable for everyone. If you are under the legal gambling age, experiencing financial hardship or concerned about your gambling, do not gamble.
For questions about responsible gaming features, review the information available in your account or contact customer support through the official channels shown on the Golden Star Casino website. Never rely on unofficial websites or third parties for account assistance. If you would prefer not to gamble, take a break or request self-exclusion rather than continuing to play.